Iso 20000 is a formal and regimented approach with specific benchmarks that can be completed to achieve certain goals with a clear direction in place. Information for download in pdf management of services - service management system requirementswithin the field of management of ict ser. Sgs training allows you to perform first, second and third party audits of it service management processes to iso/iec 20000-1 part 1 specification. Find out how the iso 20000 standard can improve your it service management our expert tools and training can help any implementation project. Iso 20000 does not offer specific advice on how to design your service management processes it is rather a set of requirements which must be met in order to qualify.
This page explains what iso/iec 20000 is, and introduces our qualification, certification and rcb schemes. Is/iso/iec 20000-1: information technology - service management, part 1: specification item preview. Iso/iec 20000 is the most concise and succinct approach to service management if you are starting out in service management it is a great place to begin. Microsoft can help organizations provide assurance to customers that their service requirements will be fulfilled based on the requirements set out in the iso-20000-1. Are you ready for it service management whether you’re new to iso/iec 20000 or looking to take your expertise further, we have the right training courses. White papers, checklists, diagrams, presentations and templates – get professional support and guidance you need to implement itil and iso 20000.
Southwest, with it's vast experienced auditors, provides iso 20000 – information technology certification services to assure the implemented service managem. Cmmi, itil & iso 20000 a mutually supportive relationship kieran doyle t: +441748 821824 m: +447971222160 • iso 20000 is a standard for the requirements of an it. Welcome to the iso/iec 20000 certification scheme homepage the apm group ltd owns and operates the iso/iec 20000 certification scheme formerly managed by itsmf. White paper iso/iec 20000 - it service management - benefits and requirements for service providers and customers authors ralf buchsein, manager, kess dv-beratung gmbh. Iso/iec 20000-2:2012 provides guidance on the application of service management systems (sms) based on the requirements in iso/iec 20000-1 iso/iec 20000-2:2012.
Iso/iec 20000 is an international it standard that allows companies to demonstrate excellence and prove best practice in it management the standard ensures companies. Iso iec 20000-1 2011 translated into plain english 7 service relationships organization: your location: completed by: date completed. Iso/iec 20000-1:2011 is a service management system (sms) standard it specifies requirements for the service provider to plan, establish, implement, operate, monitor. Click here for a simple, straightforward guide to iso 20000 requirements understand what iso 20000 is and why iso 20000 is good for your organization. Iso 20000 is a global standard that describes the requirements for an information technology service management (ism) system while iso 20000 was developed to mirror. Iso 20000 is a series of standards aimed at modeling a service management system (sms) for information technology service providers whether you're providing it.
Following the release of iso/iec tr 20000-11:2015: part 11 - guidance on the relationship between iso/iec 20000-1:2011 and service management frameworks: itil at the. Learn the core components of iso/iec 20000, the first international standard for it service management.
Iso 20000 certification is an it service management system standard designed to provide guidance to organizations on the cost effective delivery of it services. Further into the text, you'll find an explanation of the relationship between itil and iso 20000, for each group of processes: strategy, design, csi / 6.